Privacy Policy

This page sets out how LolaJack collects, stores, and uses personal data submitted by players. Understanding these terms helps account holders make informed decisions about their information and online activity on the platform.

What Information LolaJack Collects

LolaJack gathers personal data during registration and throughout the account lifecycle. This includes full name, date of birth, residential address, email address, telephone number, and payment details. Technical data - such as IP address, device type, browser version, and session activity - is also recorded automatically when accessing the platform.

Additional information may be collected during the identity verification process. This typically includes copies of government-issued identification, proof of address documents such as a recent utility bill or bank statement, and payment ownership confirmation. Players have 30 days to supply requested records after a formal verification request is raised, with verification ordinarily completed within 10 days of a complete submission.

Why This Data Is Used

Personal data collected by LolaJack serves several legitimate purposes:

• Account registration and management, including login authentication and profile administration
• Identity verification and age confirmation, as required under the 18+ access rule
• Anti-money-laundering checks and fraud prevention
• Processing deposits, withdrawals, and payment method validation
• Delivering promotions, bonus activations, and rewards communications
• Improving platform performance and resolving technical or account-related issues
• Compliance with applicable regulatory obligations

Data is not sold to third parties for their own marketing purposes. Sharing with third parties occurs only where operationally necessary - such as payment processors, identity verification providers, and software partners - or where legally required.

Cookies and Tracking

LolaJack uses cookies and similar tracking technologies to maintain session integrity, analyse traffic patterns, and personalise the browsing experience. Cookies may be set by the platform directly or by integrated third-party services. Players can manage cookie preferences through browser settings, though disabling certain cookies may affect platform functionality.

Analytics tools track general behaviour such as pages visited, time on site, and game interactions. This data is used in aggregate form to improve the service and does not typically identify individual users directly.

Data Retention

Personal information is retained for as long as an account remains active and for a defined period thereafter, in line with financial record-keeping and legal obligations. This means that even after an account is closed, certain records - particularly those related to transaction history and identity verification - may be kept for several years to meet regulatory requirements.

Players wishing to request data access, correction, or deletion should contact the support team at support@lolajack.com. Requests are handled subject to applicable legal retention rules, which may restrict full erasure in some cases.

Data Security

LolaJack applies encrypted connections across the platform to protect data in transit. Account access requires password authentication, and identity checks are performed before withdrawals are processed. The platform enforces a one-account-per-person rule, with restrictions tied to household address, telephone number, email address, and IP address, reducing the risk of unauthorised account use.

For more details on how player safety is approached technically, the LolaJack responsible gambling page covers related tools and account protection options.

Third-Party Services

The casino LolaJack integrates software from multiple game studios and payment providers - including Pragmatic, Playtech, Yggdrasil, Hacksaw, Betsoft, and others - as well as payment processors such as Visa, Mastercard, and various cryptocurrency networks. These third parties operate under their own privacy and data policies. LolaJack is not responsible for data practices outside its own platform environment.

Crypto transactions via Bitcoin, Litecoin, and Ethereum are processed on public blockchain networks. While wallet addresses may be visible on-chain, personal identity details are not shared as part of these transactions unless required for compliance checks.

Player Rights

Players based in the United Kingdom and across Europe hold rights under applicable data protection legislation. These include the right to access personal data held on file, request corrections to inaccurate information, withdraw consent for non-essential data processing, and request account closure along with associated data deletion where legally permitted.

To exercise any of these rights, contact the support team directly via live chat or email. The support team is available 24/7, and written requests sent to support@lolajack.com are reviewed in accordance with the platform’s standard response process.

Policy Updates

LolaJack reserves the right to update this privacy policy as the platform evolves, services change, or applicable regulations are revised. Players are encouraged to review this page periodically. Continued use of the platform following a material update constitutes acceptance of the revised terms. Where changes are significant, notification may be provided via email or on-site notice to registered account holders.